Privacy Policy

01Information We Collect

We collect information you provide directly to us when you request a quote, sign up for market briefings, or contact our trade desk. This may include your name, company, role, email, phone, and shipping details.

We also collect technical data automatically when you visit our website, including your IP address, browser type, device information, pages viewed, and referral source.

02How We Use Your Information

We process personal data for the following purposes:

• Responding to quote requests and managing trade transactions
• Verifying counterparty identity and conducting KYC/AML due diligence
• Sending market briefings and product updates you have opted in to
• Operating, securing, and improving our website and services
• Complying with legal, regulatory, and customs obligations

03Legal Basis for Processing

We rely on the following legal bases under GDPR Article 6: performance of a contract (e.g. fulfilling a trade order), legitimate interest (e.g. business correspondence, security monitoring), consent (e.g. newsletter subscriptions), and legal obligation (e.g. tax, customs, sanctions screening).

04Sharing & International Transfers

We share personal data only with parties that need it to perform our contract or comply with law — including freight forwarders, surveyors, banks, insurers, customs authorities, and our IT service providers.

Some recipients may be located outside the European Economic Area. In such cases, we rely on Standard Contractual Clauses or other safeguards approved by the European Commission.

05Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law (typically 7–10 years for trade records under Dutch and EU commercial law).

06Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

07Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure — including encryption in transit, access controls, employee training, and regular security reviews.

08Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be notified on this page and, where appropriate, by email.