Resources

Frequently Asked Questions

Trade terms, quality, logistics, and sustainability — the answers our buyers ask for most often.

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Trade Terms

What minimum order quantities do you support?

Orders start from 20 metric tons for drummed or IBC packaging, and from one full vessel hold (5,000+ MT) for bulk shipments. Pilot lots can be arranged for new buyers on request.

Which Incoterms and payment terms are available?

How fast can you dispatch a confirmed order?

Can I lock in a multi-year fixed-price contract?

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Quality & Certifications

Do you provide third-party quality certificates?

Are your supplies traceable to origin?

Which certifications do you hold?

What happens if a shipment is off-spec?

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Logistics & Shipping

Can you accommodate custom packaging or private labelling?

Do you ship to all ports globally?

How are shipments tracked?

Who handles customs clearance?

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Sustainability

How is deforestation risk managed?

Do you publish carbon-intensity figures?

Are you EUDR-compliant for EU shipments?

Can buyers receive a custom sustainability scorecard?

Frequently Asked Questions

Trade Terms

Quality & Certifications

Logistics & Shipping

Sustainability

Ready to secure your next shipment?